At Centro Takiwasi, we seek to provide transparency and clarity regarding payments, donations, and purchases made through our website.

1. Donations

Donations made through this website are voluntary contributions intended to support the activities and institutional projects of Centro Takiwasi.

Except in cases of verifiable transaction error or duplicate charge, donations are non-refundable.

2. Payments for treatments or services

Payments related to treatments, consultations, or other services may be subject to specific conditions depending on the nature of the contracted service.

In the event of a refund request, it will be evaluated individually by Centro Takiwasi, taking into account the reason, the status of the service, and the applicable internal policies.

3. Purchase of products

In the case of natural products or other products offered by Centro Takiwasi, exchange or refund requests will only be accepted when:

• The product has manufacturing defects.
• The delivered product does not correspond to the one requested.
• There is a verifiable transaction error.

4. Conditions for requesting a refund

To evaluate a request, the user must communicate it within a reasonable period and provide, if necessary:

• Full name
• Transaction number or receipt
• Date of payment or purchase
• Reason for the request
• Supporting evidence, when applicable

5. Refund method

In approved cases, the refund will be made through the method that Centro Takiwasi considers appropriate, according to the nature of the transaction and the procedures of the payment gateway.

6. Restrictions

Refunds will not be granted when the request corresponds to:

• Errors attributable to the user when entering their data.
• Changes of mind after the contribution or purchase, unless expressly evaluated.
• Cases that violate these policies.

7. Contact for requests

For inquiries or requests related to refunds, you may contact us through the official channels published on this website.

Last update: March 2026